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Coronavirus – Latest Info

How will we ensure you enjoy your stay safely?

We are aware that people have varying levels of concerns and needs regarding health and safety during this time. This is a summary what we have in place from arrival to departure

Millbrook Guest House is open for business and has been awarded the ‘Visit England We’re Good To Go’ and ‘AA COVID Confident’ safety accreditations. We have taken many steps to ensure we can do so safely and you can find out more below.

If you are looking for information about deposits and cancellations then please read our Coronavirus Deposits and Cancellations post here.

COVID-19 'Stay in Safety' Guide

We have produced a 'Stay in Safety' guide for all our guests, copies of this will be emailled to you (if possible) before your arrival and copies will also be available in your rooms for your reference. If you wish to read this beforehand then you can download a PDF copy of our 'COVID-19 Stay in Safety' guide here.

As Government guidelines change we will update our practices to ensure that your safety comes first.  We want you to enjoy your stay and we are happy to answer questions and offer advice, so please do not feel we are unapproachable, we will just maintain a safe distance in conversations.

  1. General
  2. Check In / Arrival
  3. Cleanliness
  4. Breakfast
  5. Checkout


• We will always adhere to the current government guidance which can change daily, if you have any doubts or questions then please contact us. • It is now law to wear face masks whilst inside all businesses, so we ask all our guests to wear masks whilst in our hallways and stairwells. You do not need to wear them whilst in your room or whilst seated in the breakfast room. • Lockdowns - To date (to the best of our knowledge) local lockdowns have not prevented people from travelling, as long as this remains then we are happy for you to visit so long as you are feeling well. We don't know what the coming months will bring. If either you or Us have to lockdown (whether locally or part of a national lockdown) then we will honour the deposit/cancellation terms of your booking. If we are subject to a local lockdown we will contact you as soon as possible. • Rule of 6 - We are legally obliged to prevent groups of more than 6 book or congregate within our premises, all these rules are fluid and could change again. We ask and trust that our guests will be safe and responsible and ensure they do not put us or our guests at risk by following the current rules. • Safe distancing rules throughout the guesthouse are requested of everyone. • Staff will not work if they have any signs of illness. • Multi touch surfaces, doors and railings in the guesthouse sanitised regularly throughout the day. • Sanitiser is readily available on each floor for use in the guesthouse. (Please do not remove)

Check In / Arrival

• Any guests with symptoms will not be allowed to check in. • All guests will be asked to inform us immediately if they develop any symptoms. • Online booking, registration and payment options to minimise physical contact. • Self-check in using the key safe system available on request. • Information on COVID / Coronavirus precautions in rooms. • Owners available in person and via phone / email.


• Staff wash and sanitise hands regularly. • Thorough cleaning precautions in place, in addition to our usual high standards. • Anti-bacterial products used. • Bedding and Towels are washed, dried and ironed in house using recommended products and temperatures. • All crockery and food / drink items washed in the dishwasher at recommended temperatures. • Any additional decorative items in rooms temporarily removed following guidance. • All rubbish tied and disposed of safely. • Hand / Body wash provided in all bathrooms for regular handwashing. • Option of ‘no staff access’ to your rooms during your stay available on request.


• Due to the close proximity of tables in our dining room we have temporarily changed to a ‘Breakfast Basket’ option, delivered to the rooms in the guesthouse that have suitable seating (Rooms 2,4,7 and 8). For the remaining rooms (Rooms 1,3,5 and 6) a table is provided in the breakfast room where the basket will be placed on the designated table. • All breakfasts to be pre-ordered on forms by 10pm on previous evening. • Baskets will be delivered to room doors at 8:45 and collected from rooms during daily room cleaning. • Baskets are labelled for rooms and all storage is thoroughly sanitised between guests. • All food will be prepared onsite and we follow strict food hygiene guidelines. • A ‘room only’ option is available for your stay at £10 per night discount per room. • Single use items are provided packaged wherever possible.

Check Out / Departure

• 10:30 checkout and rooms are thoroughly cleaned ready for the next arrivals. • Final balance payment can be made online, however cash can be taken. • Keys are sanitised ready for the next guests to arrive.

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